When they decided to refer to me an ENT yesterday, they chose the specific doctor to refer me to based on the fact that it was an office I’d been a patient of in the past. This would be easier for everyone, since I already knew them, they already knew me, I would be in their system, and so forth. This made a lot of sense, even if it meant having to drive down to Sandy Springs rather than finding an ENT who was actually in Alpharetta.
So this morning, I drove down to the Mount Vernon Medical Centre…a familiar drive, since I went to see this particular doctor every 2-4 weeks for over six months. I parked, took the elevator to the third floor, walked around to the corner office….and they weren’t there. It was another doctor’s office.
Hrm, says I. Oh well, maybe I misremembered the floor. So I tried again on the fourth floor, the fifth, the second. Having worked my way back to the lobby, I consult the directory, and discover the reason I cannot find them.
They aren’t there. They’ve moved out of the building.
Admittedly, it’s been a year almost since the last time I was here. Checking the referral form, I find no address, but a phone number. So I call it.
Amazingly, in 2004, you cannot actually speak to a human being at a doctor’s office. Not knowing which of their several locations I wanted to get directions to from the voicemail menu, I tried to connect to their appointment line. And waited on hold. For 20 minutes. All the while being assured that there was “one call in front” of me.
Giving up, I called my primary physician’s referral coordinator and left her a message, and then drove to his office, where I sat in the lobby until she was free to see me. To her credit, she’s always been extra-special-wonderful, and managed to get me a new appointment for 2:30 pm IN Alpharetta, at a location that I actually know the address of. So life is better than it was.
But what a frustrating, and ultimately wasted, morning.