So I’ve just come in the door, getting set up and assessing the Issues of the Day, as I do every morning, when I have what seems to be a typical conversation on ICQ with someone in the Support office:
Heya Rob……..Steve is waiting so give me the heads up when and if you want me to conference the call.
am i supposed to just magically know what you’re talking about 🙂
well [co-worker] told me you were aware of what was going on with [customer]
well, that helps. [Tech’s name], I know approximately 4,512 people named “Steve”. I deal with multiple issues every day, every hour, often in bunches at once. please let me know exactly which issue you’re calling me about when you call, because I can’t keep all of them straight with shorthand. 🙂
I swear, it’s not enough to be a miracle worker, you gotta be psychic too.