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Never Seen The Tech Desk by Robert Wynne Music: "Never Been To Spain" by Three Dog Night © 2004 Oh I've never seen the tech desk Cause I've always been too lazy; But I know a lot of folks there They call me up and drive me crazy! My spirit's droopy Cause they're so loopy They're our support staff Our tech support staff There's not a day goes by now They don't call me on the phone And they start each conversation With "Hey, now what's going on?" Is there an outage? Or some strange problem? We can't define it! No we can't define it!" I ask them if they've done their homework And what they did to troubleshoot it They say they're not sure what to do next And wonder if they should reboot it? I say "Don't know yet Where you ought to go yet What is the error? You haven't said the error! I studied hard to be a SysOp Because I thought that I would like it I didn't know back when I started That you also must be psychic I do my best, still Hoping that the rest will Learn from repeating But memory is so fleeting 'Cause the next time that my phone rings Once the problem is resolved and it's the same technician calling And a new customer's involved. Why can't you see it? I can guarantee it's The same thing as the last one It's the same damn problem! Oh I've never seen the tech desk Cause I've always been too lazy But I know a lot of folks there They call me up and drive me crazy My spirit's droopy Cause they're so loopy They're our support staff Our tech support staff
I'd like to state, for the record, that I adore my support desk, and they really are good at what they do. Having said that, the sorts of things that this song details are inevitable in ANY organization where someone has to support the support folks, and that's what I do for a living. The song is also true in the regard that I've never actually set foot in our call centre, as it is located in another city and I haven't made time to go down there. I really need to correct that some day soon.
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